Citrus Fortress

Persistent conflicts within your organization might not be chalked up to personality, or culture, as you may think. It could be that discord is the natural outcome of the way the “game” is structured. For nearly eight years I worked at a small cable network, and the entire time, to varying degrees, the were some [...]

To a product manager, user “love” is not just a nice thing, it’s a tangible strategic victory. It means a user, even if presented with an objectively “better” product or a lower price, may be hesitant to abandon your product. A switching friction is introduced into the equation, a friction which involves issues of identity, [...]